Terms & Conditions

1.1.These TCs outline the rights and obligations you (“you” or the “User”) have in relation to the Services supplied by RWAGE - FZCO, with registered office Office No. 80 2906F Marina Plaza, Dubai Marina, Dubai, United Arab Emirates, licence number 47291 (“we”, “RWAGE”, or the “Provider”).

1.2.Upon registering on the Website or, in cases where registration is not obligatory, no later than your initial utilization of the Services, you enter into a legally binding agreement with us. These TCs form an integral part of said agreement. By affirming the agreement – via clicking the “I agree” button, signing in, or using the Services – you explicitly agree to be bound by these TCs.

1.3.The Services are exclusively designed for individuals aged 18 and above who are residents of the country for which the Services are available. By registering, you verify that you are at very least 18 years old. If you are a minor, you are prohibited from using the Services, regardless of parental or guardian approval. Such approval cannot supplement your use of services unless specifically agreed otherwise in the individual agreement with us. We are, however, not big proponents of the use of this type of services by any minor irrespective of the parental or guardian approval. You commit to accessing the Services solely within and from the approved jurisdictions, i.e. countries where the Services are available, acknowledging that legal restrictions may apply in other jurisdictions both for access and use of the Services as well as registration to such Services. You are solely responsible for the use of the Services in accordance with the applicable laws. We also shall not provide any Services to Users that:

1.3.1.are nationals of or otherwise residing in any jurisdictions defined in the Restricted Countries list;

1.3.2.are organized, established or incorporated in Restricted Countries;

1.3.3.are managed (business‑wise/operational‑wise) from any Restricted Countries;

1.3.4.have a criminal record related to financial misconduct, fraud, money laundering, or the financing of terrorism, or are subject to sanctions under applicable international or national sanctions regimes.

If any of the aforementioned restrictions apply to the User, we reserve the right to refuse to provide any Services from the get‑go and/or limit or terminate the provision of any Services to a User to whom we are already providing such Services. These restrictions apply to all Services provided under the contract including the RWAGE application and your User account.

1.4.The Services aim to provide you with access to a pay-per-message AI chat, a non-custodial embedded wallet, on-chain message fee processing on Robinhood Chain, chat history storage, and related account functionality via the designated user interface located on the Website and in the RWAGE application (“User Section”).

1.5.You hereby acknowledge that message fee payments are real on-chain transactions executed from your embedded wallet. Once a message fee payment is verified and your message is submitted for processing, the fee is treated as final and non-refundable except where mandatory applicable law requires otherwise. You declare that you understand AI responses are generated automatically, may contain errors, and do not create any entitlement to refunds, credits, or compensation solely because you disagree with an AI response.

1.6.The Services operate on Robinhood Chain and depend on third-party infrastructure, including authentication, wallet, blockchain, hosting, and AI providers. Availability, confirmation times, and network conditions may affect the Services.

2.1.Upon completing sign-in and account setup via the Website or RWAGE application, you may access the User Section and use the chat subject to payment of the applicable per-message fee.

2.2.The Services we offer consist primarily of access to the RWAGE pay-per-message AI chat, embedded wallet functionality, and related account features. Applicable message fee amounts and supported payment assets are displayed in the application and may be updated from time to time.

2.3.You are fully responsible for ensuring that all information (especially personal) you submit through the User Section or otherwise is accurate and up to date. Any changes in your data must be promptly communicated to us or updated in your User Section. We are not required to validate the information provided by you.

2.4.The Services are provided to you solely as a natural person. Any identification number or tax registration number you may provide shall be used exclusively for invoicing and tax purposes, and shall not cause you to be regarded as an entrepreneur or otherwise affect any rights afforded to you under mandatory applicable law.

2.5.You acknowledge that use of the Services requires a compatible browser, wallet infrastructure, internet connection, and authorisation of on-chain transactions from your embedded wallet.

2.6.All data entered during registration or account use is subject to verification, correction, and modification until the binding use of paid Services is finalized. The contract for use of the Services is executed when you sign in, accept these TCs, and/or pay a message fee and submit a message, as applicable. A copy of these TCs effective at the date of your use of the Services should be available through the Website or application.

2.7.You hereby accept that obtaining the appropriate technical equipment and software, including any third-party software required for wallet and blockchain functionality, is your exclusive responsibility and should be acquired at your own cost; otherwise, the Services cannot be duly provided, and we are free of any liability arising out of your failure to meet the minimum technical requirements. You can access the Website via the majority of standard web browsers. All expenses and risks related to internet access, equipment acquisition, browser updates as well as all other software and hardware matters under your control are your sole responsibility.

2.8.You also acknowledge that the Services may experience intermittent availability due to maintenance, upgrades, blockchain network conditions, third-party outages, or other factors. We assume no liability for any unavailability of the User Section or chat functionality, nor for any consequential data loss or damage to your data incurred by you due to such unavailability.

2.9.We reserve the right to modify, change, replace, add, or remove any elements and functions of the Services at any time. You shall have no right to any refunds nor financial compensation as a result of such changes (including replacing, adding, or removing elements and functions), except where mandatory applicable law requires otherwise.

2.10.Should you submit abusive, fraudulent, unlawful, or harmful requests, attempt to circumvent message fee requirements, or otherwise fail to comply with the obligations under these TCs even after notification from our side, we are entitled to suspend or terminate the provision of Services to you, and to take any actions outlined in Article 5 below.

3.1.You may establish and maintain only one User account identity under one User Section, unless expressly authorized by us. Creating multiple accounts to circumvent limits, fees, or enforcement actions is strictly prohibited and may result in suspension or termination.

3.2.You acknowledge that you are fully responsible for maintaining the confidentiality of login credentials that are used for accessing the User Section and authorising wallet transactions. You are expressly prohibited from sharing these credentials with any third party.

3.3.You also acknowledge that you are fully accountable for all activities conducted under your User Section, including chat messages submitted and on-chain transactions authorised from your embedded wallet. You also undertake to indemnify and hold harmless us as well as our employees, representatives, agents, or any other persons or entities acting on our behalf against any liability arising from unauthorized or improper use of the User Section (i.e. by third parties or otherwise).

3.4.You may elect to terminate your User account including deactivation of the User Section by forwarding an email to help@rwage.io. Such a request is construed as a formal application for the termination of the contract, thereby nullifying your access to the Services as well as any and all our obligations under these TCs, subject to retention obligations under applicable law and our Privacy Policy. We will confirm the termination via email without undue delay. You shall not be entitled to any reimbursement of previously paid message fees or other costs.

3.5.The operators of third-party services used during the provision of Services, including authentication, wallet, blockchain, hosting, and AI providers, are separate entities governed by their own terms, conditions, privacy policies and potential other relevant contractual or legal obligations. You acknowledge the above, and you should make yourself fully aware of such terms and conditions where applicable.

4.1.Fees for the Services consist of the per-message fee displayed in the RWAGE application at the time you submit a message. The fee amount, supported asset, and related parameters may vary and may be updated from time to time. Comprehensive information defining these elements can be found in the application interface prior to message submission.

4.2.Refunds. Message fees are final and non-refundable once the on-chain payment has been verified and the message has been submitted for processing, except where mandatory applicable law requires otherwise. By submitting a message after payment verification, you acknowledge that the provision of the Services has begun and that the fee is non-refundable. Any refund required by mandatory applicable law, if applicable, shall be handled in accordance with applicable legal requirements.

4.3.The Provider retains the exclusive right to modify, at any given time, the message fee and any parameters associated with the Services. Pre-existing verified payments for messages already submitted shall remain unaffected by subsequent fee changes.

4.4.Should you believe that a fee has been charged in error, including where you have been charged twice or have otherwise overpaid, please contact us at help@rwage.io and we will review the matter. Nothing in these TCs shall be construed as limiting your statutory rights where applicable.

4.5.Message fees are paid via on-chain transfers from your embedded wallet on Robinhood Chain. You are solely responsible for ensuring sufficient balance, correct network selection, and successful authorisation of each transaction. Failed, rejected, or insufficient transactions may prevent message delivery.

4.6.All Service fees denominated in these TCs, on the Website and/or elsewhere shall be inclusive of all applicable taxes unless stated otherwise. Should you operate as an entrepreneur and/or be flagged by our systems as an entrepreneur (as defined in Article 2 above), you are fully responsible to comply with all tax obligations related to the utilization of our Services and all applicable tax, accounting, social security and other relevant laws and regulations including the payment of all obligations arising therefrom.

4.7.Payment for each message must be completed and verified before the AI agent processes the message. We are not responsible for delays caused by blockchain network congestion, wallet authorisation failures, or third-party infrastructure issues.

5.1.While using the Services, you must comply with these TCs, applicable laws, and reasonable use standards. You are prohibited from abusive, unlawful, fraudulent, or harmful conduct, including attempts to circumvent message fee requirements.

5.2.Prohibited Conduct. The following conduct is strictly prohibited while using our Services:

5.2.1.any breach of the terms and conditions of these TCs, the contract, or any third‑party services provider we use to provide Services;

5.2.2.submitting unlawful, threatening, harassing, defamatory, fraudulent, or otherwise harmful content through the chat;

5.2.3.attempting to manipulate, exploit, or interfere with the Website, User Section, payment verification, wallet infrastructure, or AI systems, including through automated abuse, scraping, or denial-of-service activity;

5.2.4.using bots or automated means to send messages or circumvent per-message fees unless expressly authorized by us;

5.2.5.impersonating another person or misrepresenting your identity or affiliation;

5.2.6.attempting to access another User's account, wallet, or data without authorization;

5.2.7.any other conduct that poses a risk of financial, technical, legal, or reputational harm to the Provider, other users, or third parties.

5.3.You expressly acknowledge and agree that all Services are for your personal use only, unless otherwise agreed in writing. You are expressly forbidden from reselling, sublicensing, or commercially exploiting access to the Services without our prior written consent.

5.4.Own Discretion. We reserve the right to unilaterally determine, at our own discretion, what other types of conduct or situations shall be considered prohibited conduct as well as what the specific parameters and restrictions are.

5.5.Consequences. Should you engage in prohibited conduct as defined in Sections 5.2 to 5.4, we reserve the right to enact one or more of the following remedial measures:

5.5.1.suspend or restrict access to the Services;

5.5.2.refuse to process messages or payments;

5.5.3.terminate provision of all Services to the User with immediate effect and proceed to terminate this contractual agreement forthwith;

5.5.4.preserve records and evidence for legal, compliance, or regulatory purposes.

You shall not be entitled to refunds of previously paid message fees for consequences that were rightfully taken by us, except where mandatory applicable law requires otherwise.

5.6.Repeated Violations. If you regularly or repeatedly engage in prohibited conduct and have been previously notified thereof by us, we may preclude you from accessing all or specific components of the Services without warning and without refund of previously paid message fees, except where mandatory applicable law requires otherwise.

5.7.Limitation of Liability. We expressly disclaim any form of liability for activities undertaken by you beyond the purview of our contractual relationship, including any reliance on AI-generated content for real-world financial or other decisions.

5.8.Fair Dealing. Both you and we are obligated to act in accordance with the principles of fair dealing in the execution of this contract and in any mutual negotiations. Specifically, neither party shall engage in actions that could harm the good reputation or legitimate interests of the other. Any disagreements or disputes shall be resolved in accordance with these TCs and applicable law.

6.1.You shall not knowingly publish, share, or disseminate false or materially misleading statements of fact about RWAGE - FZCO, or its affiliates, officers, employees, partners, or service providers. This includes, without limitation, knowingly false allegations of fraud, scam, theft, non-payment, market manipulation, or other serious misconduct where you have no reasonable factual basis for making such statements.

6.2.You shall not organise, encourage, or participate in coordinated reporting, review manipulation, harassment, threats, extortion, impersonation, or bad-faith campaigns directed at us, our staff, partners, service providers, or commercial profiles, where such activity is based on false, misleading, fabricated, or deliberately incomplete information presented in a manner intended to mislead, or is intended to unlawfully coerce us into any action.

6.3.You shall keep confidential and shall not publicly disclose non-public information obtained through private communications with us where such information relates to internal investigations, risk reviews, compliance procedures, security processes, account-review findings, breach analysis, technical infrastructure, payment or wallet details, internal systems, or any other commercially sensitive or security-sensitive matter. The same obligation applies to any non-public information made available to you within the User Section, including information concerning other users, internal investigations, or security matters. This obligation shall not prevent you from disclosing such information where required by law, requested by a competent authority, or reasonably necessary to obtain legal, regulatory, tax, or professional advice, nor from describing your own genuine customer experience, provided that such disclosure does not reveal confidential, security-sensitive, payment-related, or internal review information.

6.4.Nothing in this Article 6 shall restrict you from making truthful statements, sharing genuine good-faith opinions about your own experience, leaving honest reviews on any platform, reporting concerns to a regulator or other competent authority, making protected disclosures in accordance with applicable whistleblower protections, or exercising any mandatory legal right. This Article is intended solely to address knowingly false or materially misleading statements of fact, misuse of confidential or security-sensitive information, harassment, extortion, impersonation, coordinated abuse, or other unlawful conduct, and is not intended to limit lawful criticism or honest feedback.

6.5.Where we reasonably believe that you have breached this Article 6, we may issue a written notice requiring you to cease the relevant conduct, to correct or remove the relevant content where reasonably possible, or to provide clarification within forty-eight (48) hours, except where immediate action is reasonably necessary to protect users, staff, systems, payment security, confidential information, or our legal position. Immediate action without prior notice shall be limited to circumstances such as active fraud, ongoing security or payment threats, threats of harm, extortion, impersonation, or conduct exposing us to imminent legal or regulatory risk.

6.6.A breach of this Article 6 may constitute a Material Breach of these TCs. Depending on the nature and seriousness of the breach, and following review where reasonably practicable, we may take one or more proportionate actions, including: (a) temporary suspension of access to the Services while the matter is reviewed; (b) permanent termination of your User account where the breach is serious, repeated, unlawful, threatening, extortionate, or materially harmful; (c) refusal of future access or participation in promotions, including through any account created under a different identity, address, email, or payment method to circumvent the enforcement of this Article; (d) preservation of records and evidence for legal, compliance, platform, or regulatory purposes; (e) recovery of direct losses and reasonable enforcement costs, where such losses are evidenced and legally recoverable; and (f) any other remedy available to us under applicable law, including injunctive relief.

6.7.We shall not restrict access solely because you have left a negative review, made a complaint, or shared a good-faith opinion about your experience. However, nothing in this Article 6 shall prevent us from taking action where permitted under these TCs, including where your conduct involves fraud, manipulation, abuse of the Services, unlawful conduct, extortion, or a material breach directly connected to your use of the Services.

6.8.The obligations relating to confidential information, evidence preservation, and legal remedies shall survive the termination of your User account.

6.9.Where you publicly make statements concerning us or the Services, we reserve the right to respond factually, including by publishing information reasonably necessary to correct false or misleading claims, always limited to the extent necessary and permitted under applicable law.

6.10.To the extent permitted by mandatory applicable law, you shall indemnify us against losses, costs, and claims of third parties arising from your breach of this Article 6.

7.1.Upon successful sign-in and account setup, you may access the RWAGE chat through the User Section, subject to payment and verification of the applicable per-message fee for each message you submit.

7.2.You acknowledge that each submitted message requires a verified on-chain message fee payment before the AI agent processes the message. By submitting a message, you explicitly request us to provide the Services for that message.

7.3.If you are a consumer, submitting a paid message may signify your explicit agreement with provision of Services prior to the expiration of any applicable withdrawal period, affecting your right to withdraw from the contract to the extent permitted by applicable law and Clause 4.2.

7.4.We do not guarantee uninterrupted availability of the chat, AI response quality, response time, or compatibility with all devices, networks, or wallet configurations. AI responses may be delayed, incomplete, or unavailable due to maintenance, third-party outages, blockchain conditions, or other factors beyond our control.

7.5.You are solely responsible for reviewing AI-generated content and for any use you make of it. We are not liable for decisions you make based on AI output.

7.6.We may impose reasonable usage limits, rate limits, content restrictions, or technical safeguards to protect the Services, users, and infrastructure.

7.7.We may require identity verification or additional review at any time where reasonably necessary for security, compliance, fraud prevention, or legal obligations. Refusal to complete requested verification may result in suspension or termination of access to the Services.

8.1.All elements comprising our Website and Services, including but not limited to the User Section, visual design, applications, data, multimedia content such as text, drawings, graphics, icons, images, audio and video samples, and any other form of content (collectively referred to as the “Content”), are protected under copyright laws and other applicable legal regulations. Such Content is the exclusive property of us or our licensors. We grant you a limited, non‑exclusive, non‑transferable, non‑assignable, non‑sublicensable, and revocable license to utilize the Content strictly for the purpose of accessing the Services for your personal use and in compliance with the intended use of the Services. The Content is not sold, transferred, or otherwise conveyed to you and remains the exclusive property of us or our licensors.

8.2.You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such Content and will not make any changes thereto.

8.3.All trademarks, logos, trade names, and other proprietary designations are the exclusive property of us or our licensors. No authorization or license is granted to you for the use of these marks.

8.4.Except for the rights expressly defined in these TCs, no additional rights relating to the Services, or any other Content are conferred upon you. Your use of the Services and other Content is restricted to the stipulations outlined in these TCs.

8.5.In accessing the Services and other Content, you are expressly prohibited from:

8.5.1.engaging in reverse engineering, decompiling, disassembling, or otherwise modifying the Website and other Content;

8.5.2.selling, renting, lending, licensing, distributing, reproducing, or otherwise utilizing the Services or other Content in a manner not explicitly permitted;

8.5.3.employing any tools or methods that could negatively impact the functionality of the Website and Services or exploit any errors, bugs, or other deficiencies therein;

8.5.4.creating copies or backups of the Website and other Content;

8.5.5.utilizing automated means, including but not limited to bots and scrapers, to view, display, or collect information available through the Website or Services;

8.5.6.circumventing any geographical limitations on availability or any other form of technical restrictions; and/or

8.5.7.employing any other tools, methods, or practices that could cause any harm to us.

9.1.You acknowledge that the Services and other Content are provided AS‑IS, complete with any errors, defects, and shortcomings that are present both during the conclusion of the relevant contract and/or at any moment during the provision of Services.

9.2.Use of these Services and Content is solely your responsibility and at your own risk and, as such, you should fully understand the implications of using the Services or Content as well as the importance of fully understanding every aspect of the Services or Content prior to engaging in any Services we offer.

9.3.We disclaim all statutory, contractual, express, and implied warranties, including but not limited to quality, merchantability, fitness for a particular purpose, and non‑infringement of rights, to the maximum extent permitted by applicable legal statutes.

9.4.Within the boundaries of mandatory legal provisions, we are not liable for any harm you may experience, including indirect, incidental, special, punitive, or consequential damages. This includes lost profits, loss of data, personal or other non‑monetary harm, or property damage resulting from the use of our Services or reliance on any tool, functionality, or other content (“Harm”). We are also not responsible nor liable for any third‑party products, services, or content you use in connection with our Services, including authentication, wallet, blockchain, hosting, or AI providers.

9.5.You agree and acknowledge that in the event that any court or competent authority finds us liable, including any liability in connection with any contract concluded between us or these TCs as well as all types of Harm you may experience as defined in Section 9.4 above, our aggregate liability for any and all potential Harm shall be limited to the fees you paid for the Services related to your incurred loss within the 12 calendar months preceding the occurrence of such claim.

9.6.We are not liable for failing to provide the Services if such failure is due to serious technical or operational reasons beyond our control. This includes crises, natural disasters, wars, insurrections, pandemics, threats to a large number of people, blockchain network failures, third-party outages, or other force majeure events. We are also not liable if we are prevented from providing Services due to legal obligations or decisions from public authorities.

10.1.The contract remains in effect for as long as you maintain access to the Services and/or until terminated in accordance with these TCs.

10.2.The contract may be terminated earlier by either party in accordance with these TCs.

10.3.We may terminate this contract with cause and immediate effect when the provision of Services under contract would affect our ability and/or we would need to compromise our ability to fully comply with our legal obligations or with orders or decisions of governmental bodies or other regulators, notwithstanding Section 10.2 above.

10.4.Either party may terminate this contract without cause by serving a written notice at least seven days in advance via communication channels defined in Article 11 of these TCs. Where we terminate this contract without cause, your entitlement to a refund shall be governed by Clause 4.2.

10.5.If you are a consumer, you may withdraw from the contract in accordance with the refund terms set out in Clause 4.2. Such withdrawal must be sent to help@rwage.io within the applicable period and we will confirm its receipt promptly where required by law.

10.6.We are entitled to withdraw from the contract if you breach any conditions specified in Section 11.1. This withdrawal is immediate and as such takes effect from the day it is delivered to your email address or through the User Section.

11.1.Material Breach. If you violate any terms of these TCs in a way that could harm us, including but not limited to the obligations, declarations and conditions set in Sections 1.3, 2.3, 5.2, 5.3, 5.8, and 8.5, we reserve the right to restrict or terminate your access to all or some Services including your future use or order of Services, including the User Section, without prior notice, refund or any other financial compensation, except where mandatory applicable law requires otherwise.

11.2.Communication. You acknowledge and agree that all communication pertaining to the provision of Services including their termination, withdrawal, amendments, and others shall be conducted through the User Section or the email address you provided us with. For the purposes of the contract, electronic communication by e‑mail or through the User Section is also considered to be written communication. Our contact e‑mail address is help@rwage.io.

11.3.Defective Performance. If the Services do not meet the agreed‑upon specifications or have not been rendered, you have the right to claim defective performance. You must notify us immediately via the communication details provided in Section 11.2 above. As a result of a defective performance, you may request either a remedy for the defect or a reasonable discount. Should the defect prove to be irremediable, you can either withdraw from the contract or claim a reasonable discount. We aim to resolve any complaints within 30 calendar days and will confirm receipt and resolution in writing. If the complaint is not resolved in time, you have the right to withdraw from the contract. Complaints can be filed via email to help@rwage.io.

11.4.Amendment of TCs. We reserve the right to amend these TCs periodically. Unless specifically agreed otherwise, these amendments have full effect for the contract previously entered into by you provided that the following conditions are met. We shall notify you of such amendment at least seven days prior to the changes taking effect. Should you disagree with the proposed changes, you are required to express your rejection no later than the last business day preceding the effective date of the amendments. Upon receipt of such rejection, the contract shall be deemed terminated; your entitlement to a refund shall be governed by Clause 4.2. Failure to express rejection shall be construed as acceptance of the revised TCs.

We are entitled to amend the TCs especially for the reasons of (i) the introduction of new services or products, or the amendment of existing Services or products; (ii) compliance with new legal or regulatory requirements that are applicable to us; (iii) enhancing the clarity and utility of these TCs for you; (iv) changing the manner in which our Services are delivered, especially if technological changes or modifications in background processes necessitate such adjustments; and (v) accounting for variations in the operational costs of conducting our business.

11.5.Severability. Should any provision of the contract or these TCs be deemed invalid, illegal, or unenforceable within a specific jurisdiction, the contract shall remain in effect but shall be considered ineffective within that jurisdiction to the extent of the provision’s invalidity, illegality, or unenforceability. Such a condition shall not impact the validity, legality, and enforceability of the remaining provisions of the contract. The invalidity of a specific provision within one jurisdiction shall not render that provision invalid in any other jurisdiction. Furthermore, if any such provision is deemed invalid, illegal, or unenforceable, such provision shall be severed from the contract, and the remainder of the contract shall continue in full force; any replacement of the severed provision shall apply only to the extent permitted by mandatory applicable law.

11.6.Consumer Limitations. The stipulations in Article 8 and Article 9 are not intended to deprive you of any consumer rights which cannot be excluded under the applicable legal statutes.

11.7.Choice of Law and Jurisdiction. All legal relations established by these TCs, the contract or related to them shall be governed by the laws of the United Arab Emirates. Any disputes arising from these TCs, or contract will fall under the jurisdiction of the competent courts local to our registered office in the United Arab Emirates. This Section shall not deprive consumers of the protections afforded by the mandatory laws of their relevant jurisdiction.

11.8.Alternative Dispute Resolution. If you are a consumer residing in the European Union and we fail to resolve your complaint amicably, you may submit the complaint to the approved alternative dispute resolution body of your Member State. For consumers residing in the Czech Republic, the competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz. Submitting a complaint to an alternative dispute resolution body shall not affect your right to bring proceedings before the competent courts or any other rights afforded to you under mandatory applicable law.

12.1.The provisions of this Article 12 apply to Users that are residents of the United States and take precedence over other provisions with respect to Users that are residents of the United States.

12.2.Arbitration. Any disputes, claims, or controversies arising from or related to this contract, including its interpretation, enforcement, breach, or validity, shall be resolved through arbitration in New York, New York, by a single arbitrator. The arbitration will be administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures, including its Expedited Procedures. Any court with jurisdiction may enter judgment on the arbitration award. This Section does not prevent either Party from seeking provisional remedies from a court with appropriate jurisdiction. Should litigation or arbitration arise concerning this contract, the prevailing Party is entitled to recover all costs, including reasonable attorneys’ fees.

12.3.Class Action Waiver. No arbitration under this contract, whether a consumer or business dispute, shall proceed as a class action or be certified as such, nor shall it involve claims brought in a purported representative capacity on behalf of the public, other customers, potential customers, or similarly situated individuals.

12.4.No Consolidation of Arbitration. No arbitration under this contract shall be consolidated with any other arbitration proceeding. Parties agree to arbitrate on an individual basis and waive the right to participate in a class action.

12.5.Governing Law. This contract and any breaches thereof shall be governed by the laws of the United Arab Emirates, excluding its conflict of laws principles.

12.6.Class and Representative Action Waiver. Parties waive the right to bring claims against each other as a representative or member in any class or representative action, except where such waiver is prohibited by law or considered against public policy by a court. If either party is permitted to proceed with a class or representative action, the prevailing party shall not be entitled to recover attorneys’ fees or costs, and the initiating party will not submit a claim in any recovery secured through the class or representative action.

12.7.Jury Trial Waiver. Parties waive any right to a jury trial in any legal proceeding arising out of or related to this contract or the transactions it contemplates. This waiver is applicable to the fullest extent permitted by law. Parties certify that no representative, agent, or attorney of the other party has stated that the other party would not enforce this waiver in the event of litigation.

12.8.State‑Specific Exclusions. The provisions in this section do not apply to Users residing in either California or Georgia.

13.1.The provisions of this Article 13 apply to Users that are residents of the respective jurisdiction as defined in the relevant Sections below and take precedence over other provisions with respect to Users that are residents of the relevant jurisdiction.

13.2.Australia. If any Act of Parliament implies a condition or warranty related to your use of our Website or Services and prohibits its exclusion, then that term is included. Our liability for breaching such a non‑excludable term is limited to resupplying the products or services.

13.3.Canada. The User confirms that these TCs, the contract and all related documents are in English. For Quebec or other applicable Canadian provinces, we will send a 30‑day advance written notice for any amendments of these TCs instead.

13.4.Japan. Intellectual Property rights under this contract include rights under Articles 27 and 28 of the Copyright Act of Japan. We also warrant that we are not involved with anti‑social forces.

13.5.United Kingdom and EU. Our liability for Harm is not limited for death, personal injury due to negligence, fraud, or fraudulent misrepresentation, or any other non‑excludable liability.

13.6.General Terms. The arbitration and choice of law and jurisdiction provisions of these TCs as well as accompanying requirements do not apply if they are unenforceable under specific laws of the jurisdiction in which the User resides. We will honour mandatory cancellation rights as required by mandatory applicable local laws.

14.1.No Consumer Codes. We have not adopted any consumer codes of conduct.

14.2.Entire Agreement. These TCs represent the full agreement between you and us, superseding all previous verbal or written agreements concerning the subject matter.

14.3.No Waiver. Non‑enforcement of any provision of these TCs or the contract by us or any authorized third party does not constitute a waiver of any rights or claims under these TCs, the contract or applicable laws.

14.4.Assignment. We may assign our rights and obligations under these TCs or the contract to a third party, provided that the assignee assumes all our obligations hereunder and that we notify you of such assignment in advance. Should you not agree with the assignment, you may terminate the contract within thirty (30) days of the notification; your entitlement to a refund shall be governed by Clause 4.2. You are not authorized to transfer or assign your rights and obligations under these TCs to any third party.

14.5.Customary Practices. No past or future practices between the parties, or general or industry‑specific customs not explicitly mentioned in these TCs, will be considered applicable. Such practices and customs will not influence the interpretation of the parties’ intentions and will not create any rights or obligations for either party.

14.6.Schedules. Schedules to these TCs form an integral part of the contract. In case of conflict, the main text of the TCs takes precedence.

14.7.Risk Acceptance. Both parties have assessed and accept the potential risks arising from these TCs and the contract.

These TCs shall enter into force and effect on 03 May 2026.